Every action on the app lands in the same unit record the office sees — no transcription, no end-of-day sync, no "I'll log it later."
Barcode and OCR capture read LPNs and tracking IDs straight off the label — no typing 14-character codes with gloves on.
Check removal boxes in against the Amazon manifest the moment they land — shortages surface at the dock, not at month-end.
Issue templates keep diagnoses consistent across the whole team — and IMEI tracking spots repeat returns instantly, history attached.
Photos and packing slips attach to claims right from the bench — three minimum, so every claim ships with the proof Amazon asks for.
Print QR labels with shop-floor-friendly IDs like #0042 — scan them anywhere later and the unit's whole record opens.
Reimbursements, recovery cases, Amazon orders, and P&L — anywhere you happen to be standing.